Cielo unveils first AI self-healing product for cinema operations
Cielo, a leading platform in analytics, remote monitoring and automated support for the cinema industry, launched Cielo Rescue, the first tool in the industry with self-healing capabilities for theatre equipment.
Cielo Rescue uses artificial intelligence (AI) to integrate analytics, monitoring and operational performance data to enable cinema systems to fix themselves from potential show-stopping technical issues without the need for human intervention.
“We are very excited to unveil this cutting-edge technology and remain an industry pioneer that is committed to developing only first-rate digital solutions,” said Guillermo Younger Jr., CEO of Cielo. “Cielo Rescue will provide the next level of efficiency and automated control for our clients, as self-healing machines now have the capacity to create substantial operational cost savings and increase customers’ profitability.”
Cielo Rescue has been rolled out to over 12,000 screens that are on the Cielo platform worldwide. Within the first 24 hours of launch, Cielo Rescue avoided several dozens of potential lost shows for exhibitors, as the tool automatically diagnosed and repaired the technical problems prior to any human intervention.
Based on clients’ data, Cielo has generated approximate ROIs of five to ten times its cost, and with the addition of Cielo Rescue, the company expects that number to double conservatively as Cielo continues its quest for full automation across all screens.
Lance Gil, international sales and channel manager at Cielo, said, “With Cielo Rescue we are currently turning the corner into automation in a move that will set the precedent for fully autonomous circuits in the very near future.”
Cielo Rescue is powered by a sophisticated rules engine that analyzes incoming technical issues and determines if a show’s playback has been affected, leading to a potential show interruption. The equipment will then jump into action to self-heal using Cielo Rescue’s technology only if all rules are met.
As of release, Cielo Rescue has saved an average of 124 shows per week across the Cielo platform, indicating a projection of approximately over 6,000 saved shows in one year, the company reports.